Who the Agreement Is With
The site is operated by Goodfly N.V., a company registered in Curaçao and licensed under sublicense number 8048/JAZ. When you register, you enter into an agreement with this company, and the terms are governed by the laws of Curaçao. Every rule described below comes from that agreement, and the casino can update it from time to time, as explained near the end of this page.
Reading the Casino Terms OnlyWin publishes is not the most exciting part of joining a casino, but it is the part that decides what happens if something goes wrong. Most player complaints across the industry start with a rule the player never read, so ten minutes spent here can save a lot of frustration later.
Who Can Play
You must be of legal gambling age in your province to open an account, which is 19 in most of Canada and 18 in Alberta, Manitoba and Quebec. The casino does not accept players from Ontario, where online casino games are only allowed through operators registered with the AGCO, and it also restricts several other countries listed in the full terms.
Using a VPN or any other tool to hide your real location is not allowed. If the casino finds that an account was opened or used from a restricted region, it can close the account and void any winnings linked to that activity. This is one of the rules that players break most often without realising it, sometimes simply because a VPN was left running from work.
Your Account
Each person can hold only one account. The same applies to households, shared devices and shared payment methods where the casino believes several accounts belong to one player. Duplicate accounts are closed during checks, and bonuses or winnings gained through them can be cancelled.
The details you give during registration must be true and complete, including your full name, date of birth and address. They have to match the documents you upload later, so it is worth taking care with spelling and abbreviations. You are responsible for keeping your password private and for any activity on your account, which is why sharing your login with friends or family breaks the rules.
Verification and Security
Identity verification is a condition of the license and of anti-money laundering law. The casino can ask for a photo ID, a proof of address and proof of ownership of your payment method at any time, and it will always ask before processing your first withdrawal. Until verification is complete, withdrawals stay pending.
The casino may also run additional checks if activity on an account looks unusual, for example large deposits that do not match the player's profile or many failed payments. These checks protect players as well as the operator, since they make it much harder for someone to cash out from a stolen account or a stolen card.
Deposits and Withdrawals
Deposits start from C35andwithdrawalsfromC50, and all balances are held in Canadian dollars. Funds you deposit must be wagered at least once before they can be withdrawn, a standard rule that prevents the casino from being used to move money. Withdrawals are usually sent back to the method you used for deposits whenever that method supports payouts.
Processing times depend on the method. Crypto payouts for verified accounts usually arrive within hours, Interac within 24 hours, and cards or bank transfers within 1-3 days. Withdrawal limits apply per period and may rise with your VIP level, and very large wins can be paid out in instalments according to the limits listed in the full terms.
Secure casino payments are part of the agreement as well. Every transaction runs over SSL encryption, and the casino never asks for full card details by email or chat. Chargebacks or reversed payments are treated seriously and can lead to account suspension until the matter is settled.
OnlyWin Bonus Terms
Bonuses come with their own conditions on top of the general rules, and the OnlyWin Bonus Terms are shown on each bonus card before you opt in. The main points are the wagering requirement, the maximum bet allowed while playing with bonus funds, the time limit for completing the playthrough and the list of games that count toward it.
A few rules apply to all offers. Only one bonus can be active at a time, and bonuses are meant for recreational play rather than low-risk betting patterns designed only to clear wagering. Placing bets above the maximum while a bonus is active, or playing excluded games, can lead to the bonus and related winnings being removed. Free spin winnings may be capped, and that cap is always listed on the offer itself.
Fair Play and Game Rules
The casino operates as a fair gaming platform by using games from licensed studios whose software is tested by independent labs such as iTech Labs. Results are produced by certified random number generators and cannot be changed by the casino. Each game has its own rules and payout table, which you can open from the game window before you play.
If a game malfunctions, all bets and payouts in the affected round are void, and the casino will return stakes where possible. This rule exists because technical errors sometimes produce results that the game was never designed to give. The use of bots, scripts or any software that plays automatically is prohibited, as is any attempt to exploit a bug.
Tournaments and Loyalty Rules
Tournaments and the VIP ladder bring a sense of casino community to the site, and they come with their own short rule sets. In a tournament, points are counted only from eligible games and only during the event window, and the casino can disqualify entries that use bonus abuse or coordinated play between accounts. If two players finish with the same score, the one who reached it first usually takes the higher place. Prizes are credited after the leaderboard is confirmed, either as cash or as bonus funds with their own wagering, and each event page states which applies.
The loyalty program follows a similar logic. Levels are earned through real-money bets, rewards are personal and cannot be transferred, and the casino may adjust the program as part of its wider gaming innovation, with changes announced in advance. The site's online casino history is short, but these rules have stayed stable since the 20-level ladder launched.
Responsible Gambling
As a safe casino brand, OnlyWin gives players tools to stay in control: deposit limits and self-exclusion are available in the account settings or through support. Self-exclusion closes your account for the period you choose, and during that time the casino will not accept deposits or send marketing messages. It cannot be reversed early, which is the whole point of the tool.
The casino can also limit or close an account on its own if it sees clear signs of problem gambling. If you feel that gambling is no longer fun, support can help, and independent organisations in every province offer free and confidential advice.
Account Closure and Inactive Accounts
You can close your account at any time by contacting support, and any verified balance will be paid out according to the normal withdrawal rules. The casino can suspend or close accounts that break the rules, for example through multiple accounts, false details or fraud, and in those cases winnings linked to the breach may be withheld.
Accounts with no login activity for a long period are treated as inactive. The full terms explain the exact period and any fees that may apply, so if you plan a long break, it is easier to withdraw your balance first.
Complaints and Disputes
The casino team and support desk are the first place to raise a complaint, through live chat or email at any time of day. Most issues are settled there, especially when you include the date, amount and any reference numbers. If a complaint is not resolved, you can escalate it within the casino and then to the licensing authority in Curaçao, whose contact details are linked in the footer.
Independent mediation sites are another route that many players use. OnlyWin's record on these platforms is one reason it is seen as a trusted online casino, since complaints there tend to receive a reply and a clear outcome.
Changes to the Terms
The casino may update the terms when laws, payment providers or products change. Important changes are announced on the site or by email, and continuing to play after an update means you accept the new version. It is worth checking the date at the top of the full terms once in a while, especially before claiming a large bonus.
How These Rules Compare
Most online casino Terms & Conditions cover the same ground, but the details are where brands differ. OnlyWin earned a Casino Guru award in 2025 for having some of the fairest general terms in the industry, mainly because the rules are short, readable and do not hide unusual conditions. That does not remove the need to read them, but it does make the job much easier.